Client Message
Subject, priority, attachments and the full conversation stay together.
Support & Helpdesk
Give every ticket the context to reach a resolution
WISECP brings the client message, related service, department fields, encrypted access details and operator actions into one support workflow.
Resolution Inputs
Start the conversation with the facts already available
A ticket can carry the business and technical context staff need before the first reply is written.
Related Service
Connect the request to the hosting, server, license or service it affects.
Department Fields
Collect the exact details each team needs with reusable access groups.
Encrypted Access
Keep credentials in structured private data instead of unencrypted replies.
Every input stays connected to the ticket reference, department and ownership history.
Resolution Context
Resolve the case, not just the latest message
The support workspace keeps the request, the service and sensitive access details close to the decisions staff make next.
- See the conversation and service relationship together
- Keep private access outside the public message thread
- Turn context into ownership, action and a clear status
Illustrative TicketService access issue
Needs Reply
Client message
Related service
Department fields
Encrypted access
Case Context
Technical Support
Assigned staff
High priority
Take ownership
Transfer or split
Create invoice
Resolve or escalate
Private data separated
History preserved
Client Intake
Collect the right detail without asking for an unencrypted password
The client chooses a department, priority and related service, then adds structured access details only when the case requires them.
- Department-specific fields keep forms relevant
- Reusable access groups standardize credential requests
- Encrypted messages protect sensitive conversations
- Scan ticket attachments before staff access
Client AreaNew Ticket
Support PIN ready
DepartmentTechnical Support
PriorityHigh
Related ServiceManaged Cloud · Service #1842
Server Access
Encrypted automatically
Server IP•••.•••.•••.•••
Port22
Root Password••••••••••
Submit Ticket
Ticket OperationsReference #TKT-2841
Owned by Support Team
DepartmentTechnical Support
PriorityHigh
StatusNeeds Reply
Take Ownership
Transfer or Split
Create Invoice
Staff NoteInternal context stays outside the client conversation.Private
Ticket historyOther ticketsPredefined replies
Support Operations
Give every case a clear owner and next action
Keep responsibility visible, then bring forward only the action the case needs.
- Claim tickets or restrict visibility by assigned staff
- Merge duplicates, split new issues or transfer ownership when needed
- Pin, lock, block, close or create an invoice from a ticket
Client Ticket Experience
Keep the ticket list clear and the conversation live
Announcements sit above the ticket table, preview stays one hover away and new replies arrive without a page reload.
Announcement DeliveryInline alert plus configured popup
Live ConversationAJAX replies plus client read status
Ticket TranslateTranslate messages in placePaid AddonIncluded in Business Plan
Client AreaTickets
Live updates
Scheduled Maintenance on June 28EU services may be briefly unavailable between 02:00 and 04:00 UTC.
Read More
#TKT-2841 · Technical Support · HighService access issueUpdated 2 hours ago · Support Team
Needs Reply
Ticket Preview
Service access issue
Connection is refused after the latest firewall update.
Resolution Feedback
Ask for feedback at the moment it makes sense
WISECP keeps reply quality and overall ticket satisfaction separate, then applies the configured Trustpilot threshold to both moments.
- Rate each staff reply inline inside the conversation
- Collect an overall support rating while the ticket is being closed
- Open the Trustpilot invitation only when the selected rating meets your threshold
Staff Reply
Was this reply helpful?
Thanks for Your Feedback
Review Us on TrustpilotInvitation modal opens after a qualifying reply rating.
Close Ticket
Rate the support you received
Close Ticket
Trustpilot Invitation RevealedThe review prompt appears inside the rating modal.
Knowledge Continuity
Let answers become part of the support system
A searchable knowledge base helps clients solve common issues, while feedback and view data show where content needs attention.
- Nested categories and article navigation keep topics findable
- Private articles preserve internal or restricted guidance
- Helpful votes and view counts reveal content performance
- On-page contents, code blocks and feedback keep long answers usable
Support PIN gives the client a dedicated verification control before a sensitive support conversation continues.
Search the knowledge base
Help Center
Connect securely to your service
Follow the recommended access steps and keep credentials out of ordinary messages.
Before you beginConfirm the related service and access method.
ssh [email protected]
Was this helpful?YesNo
SLA & Policy Automation
Turn wait time into an explicit support policy
Auto Tasks turn response and escalation policy into explicit conditions, then perform the subsequent action your operation defines.
- Assign, move, prioritize, lock or update a ticket
- Send a template reply or repeat the rule when required
- Trigger actions from department, priority, status or conditions based on waiting time
Auto TaskEscalate requests with high priority
Active
When
DepartmentTechnical Support
PriorityHigh
Waiting5 minutes
Then
AssignmentSupport Team
StatusIn Progress
ReplyUse template
Custom conditions
Optional repeat
Satisfaction check
Email Piping
Turn inbox messages into managed support tickets
Give each support mailbox its own intake policy, processing mode and destination queue.
- Connect Google, Microsoft or POP3 mailboxes
- Choose Default, Associate or Restrict mode for each inbox
- Route messages while applying spam and sender controls
Email Piping RouteInbox to Department Queue
Connection tested
Mail Sources
Google
Microsoft
POP3
Processing Mode
DefaultAssociateRestrict
Spam protection
Department Queue
Ticket created
Optional AI Addon
Add AI assistance without hiding the operator boundary
Connect a supported provider to help staff draft, improve, summarize or ask questions about a ticket. Auto replies can be sent to the client or held as a hidden staff draft.
Operator-controlled assistance. Provider connection and reply delivery remain explicit.Paid AddonIncluded in Business Plan
AI AssistantOperator Tools
Provider connected
Draft Reply
Improve Message
Ask AI
Summarize
DatasetsKnowledge base + predefined replies
DeliveryHidden staff draft
SenderBy AI or assigned staff
See the Full Support Loop
Follow one request from intake to resolution
Open the live demo to explore encrypted intake, live conversations, message and ticket ratings, Email Piping, Auto Tasks and knowledge base controls.