Privacy Policy

This Privacy Policy explains how WISECP Limited Liability Company ("WISECP LLC") collects and processes personal data through wisecp.com, its connected subdomains and the customer panel, and for which purposes. Acting as data controller, WISECP LLC processes personal data within the framework described in this policy and in accordance with the EU General Data Protection Regulation ("GDPR") and other applicable data protection laws; it does not share, sell or make personal data available to third parties except as described here.

Scope

This policy applies to everyone who visits wisecp.com, creates a customer account, purchases a license or service, or uses our support channels.

Data belonging to the end users of customers who install the WISECP software on their own servers is outside this scope: that data lives on the customer's infrastructure, is not accessed by WISECP LLC, and the data controller for it is the customer who owns the installation.

Data We Collect

Data You Provide Directly

  • Account details: Name, surname, email address, phone number, password (stored encrypted) and preferred language.
  • Billing details: Billing address and country; for corporate accounts, company title and tax identification details.
  • Support content: Your support tickets, correspondence and any files you attach to a request.
  • Participation data: Newsletter subscription and your answers to surveys and feedback forms.

Data Collected Automatically

  • Technical data: IP address, browser type and version, operating system, referring page, time of visit and pages viewed.
  • Activity and security logs: Login attempts, session and transaction records, kept to diagnose system issues and protect your account.
  • Cookies: Data collected through cookies and similar technologies, detailed in the Cookie Policy.

Your personal data is processed on the legal grounds provided by applicable data protection law, in particular the GDPR, for the following purposes:

  • Formation and performance of the contract: Creating your account, delivering licenses and services, running renewal and support processes, invoicing.
  • Compliance with legal obligations: Retention, reporting and disclosure obligations arising from applicable law, in particular tax and commercial legislation, and duly issued requests from competent authorities.
  • Legitimate interest: Securing the service, preventing abuse and fraud, improving our products and producing anonymous statistics.
  • Consent: Sending commercial electronic messages and using consent-based cookies only with your approval.

Payments and Card Data

Payments are taken over a secure (TLS) connection. Your credit card details are not stored on WISECP LLC's systems; payments are processed by the relevant bank or licensed payment institution. If you choose to save a card, your card details are stored on the infrastructure of a PCI DSS certified payment provider; WISECP LLC keeps only a reference (token) generated by that provider, which contains no card data.

Sharing of Data

Your personal data is not transferred to third parties except in the following cases:

  • Service providers: Suppliers necessary for delivering the service, such as hosting and data center providers, payment institutions, and email and SMS delivery services; only to the extent the relevant service requires and under data processing agreements.
  • Competent authorities: Where disclosure is mandatory under applicable law, to judicial and administrative authorities making duly issued requests.
  • Protection of rights: Where strictly necessary to protect the rights, safety or property of WISECP LLC or its users.

International Transfers

The servers hosting our data are located in secured data centers, which may be in different countries. Where data is transferred across borders, the safeguards required by applicable data protection law, including the GDPR (adequacy decisions, standard contractual clauses and, where required, explicit consent), are applied.

Retention Periods

Your personal data is kept for as long as the processing purpose requires and, in any case, for the retention periods prescribed by applicable law. After an account is closed, invoices, accounting records and data subject to legal obligations are retained for their statutory periods and are then deleted, destroyed or anonymized.

Data Security

WISECP LLC takes the necessary technical and organizational measures, including encryption, access authorization, activity logging and physical security, to prevent unlawful processing of and unauthorized access to personal data and to ensure its safekeeping. If it is learned that personal data has been obtained by unauthorized parties, the persons concerned and, where required, the competent supervisory authority are notified in accordance with the law.

Cookies

The types of cookies used on our site, their purposes and how you can manage your preferences are explained in the separately published Cookie Policy. Consent-based cookies are used only with the approval you give through the cookie banner.

Commercial Communications

Product announcements, campaigns and newsletters are sent only with your consent. You can change your notification preferences in your customer panel at any time, or unsubscribe in one step using the link at the bottom of every email. Mandatory service notifications (invoices, renewals, security alerts) are not covered by this choice.

Your Rights

Under the GDPR and other applicable data protection laws, as a data subject you have the right to:

  • Learn whether your personal data is processed and request access to it,
  • Learn the purpose of processing and whether the data is used in line with that purpose,
  • Know the third parties to whom the data is transferred, at home or abroad,
  • Request correction of incomplete or inaccurate data,
  • Request deletion or destruction of the data under the conditions provided by law,
  • Request that corrections and deletions be notified to the third parties to whom the data was transferred,
  • Request restriction of processing and object to processing based on legitimate interest,
  • Object to a result arising against you from analysis performed exclusively by automated systems,
  • Request data portability and withdraw any consent you have given at any time,
  • Lodge a complaint with the competent supervisory authority and claim compensation for damages caused by unlawful processing.

Contact

You can send questions, comments and requests about this policy and your personal data by opening a support ticket in your customer panel or through the contact channels published on wisecp.com. Requests are answered within 30 days at the latest, with reasons, and free of charge as a rule.

Changes to This Policy

WISECP LLC may update this policy in line with changes in legislation and in its services. The current version is always published on this page; material changes are additionally announced through the customer panel.

WISECP Limited Liability Company (LLC)
112 Capitol Trail Suite A747, Newark, DE 19711, United States

We use cookies to keep you signed in, remember your language and currency, and improve the site. Cookie Policy